AJAYI OLUWAFUNMIBI MARTHA
Customer Fulfillment & Administrative Professional
Surulere, NG.About
Highly dedicated and results-oriented professional with over 5 years of experience in customer fulfillment, relationship management, and administrative support across banking and oil sectors. Proven ability to enhance operational efficiency, resolve complex client issues, and drive customer satisfaction through effective communication and analytical problem-solving. Seeking to leverage strong interpersonal skills and a commitment to high-quality service to contribute to organizational success and growth.
Work
United Bank for Africa (UBA)
|Inbound Officer
Lagos, Lagos, Nigeria
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Summary
Currently serving as an Inbound Officer, providing comprehensive support to customers by addressing inquiries, resolving issues, and informing them about banking products and services.
Highlights
Provided accurate information and solutions for banking services and products to a diverse customer base, ensuring clarity and understanding.
De-escalated complex customer issues professionally, resolving complaints efficiently and maintaining high satisfaction rates.
Guided customers through troubleshooting processes and service usage, enhancing their understanding and effective utilization of banking services.
Educated customers on new banking products, services, and policies, driving awareness and adoption.
National Youth Service Corps (NYSC) - Drausnet Limited
|Corps Member
Lagos, Lagos, Nigeria
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Summary
Provided administrative and operational support to ensure smooth office activities and assisted with customer inquiries and service coordination.
Highlights
Provided comprehensive administrative and operational support, optimizing office workflows and ensuring seamless daily activities.
Assisted with customer inquiries and facilitated service coordination, improving client satisfaction and operational efficiency.
Maintained accurate and organized documentation and records, ensuring compliance and easy retrieval of critical information.
Collaborated effectively with team members on various projects, contributing to the achievement of key organizational objectives.
Jansa Oil Solutions
|Relationship Officer
Lagos, Lagos, Nigeria
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Summary
Managed client relationships and inquiries, providing product information and preparing market reports to support business development.
Highlights
Managed customer inquiries and resolved complaints efficiently, enhancing client satisfaction and retention.
Provided detailed information on products and services, educating clients and facilitating informed decisions.
Developed a robust knowledge base on evolving products and services, improving team efficiency and client communication.
Engaged with potential and existing clients to present brand offerings, contributing to business development initiatives.
Prepared comprehensive daily market visit reports, providing critical insights for strategic decision-making.
Wema Bank PLC
|Productivity Support Officer
Lagos, Lagos, Nigeria
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Summary
Provided essential administrative and operational support, maintaining documentation, managing inventory, and ensuring office efficiency.
Highlights
Maintained efficient filing systems and office documentation, ensuring data integrity and accessibility for critical operations.
Prepared and reconciled detailed expense reports, ensuring financial accuracy and compliance with company policies.
Managed office supplies inventory and procurement processes, ensuring adequate stock levels and cost efficiency for daily operations.
Maintained comprehensive contact lists and provided administrative support, streamlining communication and departmental operations.
Supervised janitorial services and ensured regular maintenance of office equipment, contributing to a productive and organized work environment.
Lagos State Waste Management Authority – Procurement Department
|Intern
Lagos, Lagos, Nigeria
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Summary
Supported the Procurement Department in daily operations, gaining foundational experience in supply chain processes and administrative tasks.
Highlights
Assisted with procurement documentation, including preparing purchase orders and tracking invoices for departmental efficiency.
Conducted vendor research and maintained supplier databases to support procurement initiatives and ensure access to reliable partners.
Contributed to inventory management by verifying stock levels and assisting with order fulfillment processes.
Collaborated with team members on various administrative tasks, enhancing overall departmental efficiency and workflow.
Education
National Open University
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Bachelor's Degree (Expected)
Business Administration
Yaba College of Technology
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Higher National Diploma (HND)
Business Administration
Yaba College of Technology
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National Diploma (ND)
Business Administration
Blessed Assurance Comprehensive College
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SSCE
Blessed Assurance Private School
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First School Leaving Certificate
Languages
English
Skills
Problem Solving
Analytical Skills, Troubleshooting, De-escalation.
Technical Proficiency
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Administrative Support
Documentation Management, Record Keeping, Inventory Management, Expense Reporting, Office Operations.
Detail-Oriented
Accuracy, Attention to Detail.
Communication
Effective Communication, Reporting Skills, Customer Communication.
Customer Service
Relationship Management, Customer Satisfaction, Complaint Resolution, Inquiry Handling.
Self-Management
Self-Motivation, Goal Setting, Diligence, Reliability, Dedication.
Collaboration
Leadership, Teamwork, Cross-functional Collaboration.
Interests
Reading
Socializing
Networking, Meeting People.