AJAYI OLUWAFUNMIBI MARTHA
Business Administration Professional | Customer Relations & Operations Specialist
Mushin, NG.About
Highly motivated Business Administration professional with proven experience in enhancing customer satisfaction, optimizing operational efficiency, and fostering strong client relationships. Adept at de-escalating complex situations, managing administrative functions, and contributing to organizational growth through high-quality service delivery in dynamic environments.
Work
Lagos, Lagos, Nigeria
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Summary
Currently serving as an Inbound Officer, delivering exceptional customer service and resolving complex inquiries for a leading financial institution.
Highlights
Provided accurate and satisfactory responses to diverse customer queries and concerns, enhancing service quality and client trust.
Successfully de-escalated challenging customer situations, offering patient assistance and support to maintain positive relationships.
Informed clients about new products, services, and policies, ensuring comprehensive understanding and promoting adoption.
Guided callers through troubleshooting and site navigation, improving user experience and product utilization across various services.
JANSA OIL SOLUTIONS
|Relationship Officer
Lagos, Lagos, Nigeria
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Summary
Managed client relationships and supported sales initiatives for an oil solutions provider, ensuring customer satisfaction and market growth.
Highlights
Handled diverse customer inquiries and complaints, providing timely and accurate information on products and services.
Developed and maintained a comprehensive knowledge base of evolving products, improving information accessibility and team efficiency.
Engaged with potential and existing clients across an assigned sales territory, fostering relationships and supporting brand discussions.
Submitted daily market visit reports, providing critical insights for strategic sales planning and performance tracking.
Lagos, Lagos, Nigeria
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Summary
Contributed to operational efficiency and administrative support as a Productivity Support Officer for a prominent financial institution.
Highlights
Developed and maintained an organized filing system, ensuring efficient document retrieval and data management.
Managed equipment operations and preventive maintenance requirements, minimizing downtime and ensuring continuous functionality.
Maintained comprehensive supplies inventory, anticipating needs, placing orders, and reconciling expense reports to support continuous operations.
Supervised janitorial staff, ensuring a clean and conducive work environment and adherence to facility standards.
Lagos, Lagos, Nigeria
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Summary
Gained practical experience in procurement operations as an Intern, supporting administrative tasks and logistical coordination.
Highlights
Assisted the Procurement Department with various administrative tasks, ensuring smooth daily operations.
Supported the coordination of procurement processes, contributing to efficient resource acquisition.
Maintained organized records and documentation, enhancing departmental efficiency and compliance.
Education
Blessed Assurance Comprehensive College
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Senior Secondary Certificate Examination
Secondary Education
Blessed Assurance Private School
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First School Leaving Certificate
Primary Education
Languages
English
Skills
Communication & Interpersonal
Effective Communication, Reporting Skills, Leadership, Teamwork, Client Relations, Customer Service, De-escalation, Stakeholder Engagement.
Analytical & Problem Solving
Analytical Skills, Problem Solving, Strategic Planning, Goal Setting, Troubleshooting.
Technical Proficiency
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Filing Systems, Inventory Management.
Organizational & Administrative
Self-Motivation, Diligence, Reliability, Time Management, Expense Reporting, Preventive Maintenance, Supply Chain Management, Contact Management, Operations Support.
Interests
Personal Development
Reading, Exchanging Views.
Social Engagement
Socializing, Meeting People.
References
References
Available upon request